Having trouble using the app? This document might solve your problems.

Requirements

• A web browser (see browser support below)
• Flash Player (download)
• A webcam, configured to work with Flash Player (more info)

Browser Support

Browser		Version	Take Picture	Upload Picture
	Google Chrome	v33 and up
	Safari	v7 and up
	Firefox	v27 and up
	Opera	v12 and up
	Internet Explorer	v11 and up

Known Issues

• I clicked "allow" but the webcam area remains black.

  Some browsers require you to allow access too. Now that you have given the Flash Player access to your webcam, check for a dialog in your browser.

  Some browsers require you to allow access too. Now that you have given the Flash Player access to your webcam, check for a dialog in your browser. In Google Chrome, it might look something like this:

  
  Click here for more information.

• I cannot click the "allow" button in in the webcam area.

  This is a known issue that occurs mostly on Macs. You can use the following workaround:

  1. Go to System Preferences
  2. Click "Flash Player"
  3. Click "Camera and Mic"
  4. Click "Camera and Microphone Settings by Site..."
  5. Click the "+" button
  6. Type "ear.jewelry" (without the "'s), select allow and press Add
  7. Refresh the webpage in your browser.
• Still not working? Send us an email.